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Frequently asked questions

What is Bitstack?

Bitstack is a mobile app that allows you to save effortlessly in bitcoin.

How does Bitstack work?

Simply sign up, link your bank account and set up your bitcoin savings plan. Schedule a recurring purchase or enable automatic rounding. Bitstack takes care of the rest.

How do roundups work?

When you make a purchase, Bitstack rounds up your expense to the nearest euro and saves the difference in bitcoin. For example, a coffee bought for €1.20 is rounded up to €2.00 and the €0.80 difference is saved in bitcoin.

What is DCA ("Dollar Cost Averaging")?

Recurrent buying (DCA technique) allows you to smooth the average purchase price in order to mitigate the impact of price volatility on your portfolio and gain exposure to the long-term performance of the asset.

Can I withdraw my money?

Yes. With Bitstack, you are always in control of your money. You can sell your bitcoins for euros and get them back in your linked bank account, or send your bitcoins to your external wallet.

In which countries is Bitstack available?

Bitstack is available in the following countries: Austria, Belgium, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Monaco, Netherlands, Portugal, Spain and Switzerland.


Every day, we are working hard to make Bitstack available to as many people as possible.


If Bitstack is not yet supported in your country, hang tight, it will be soon! With new release dates coming up, follow us on social media for the latest announcements.


How does the referral program work?

The Referral Program ended on Monday, May 16, 2022 at 01:00 pm Paris time.

People who registered via a referral link before 01:00 pm on Monday, May 16, 2022 and have not met all requirements to earn their rewards yet have 24 hours, until Tuesday, May 17, 01:00 pm, to finalize their participation in the referral program. After this deadline, rewards will not be awarded.

As a reminder, here are the conditions:

  • The Referrer must have an Account validated by Bitstack following identity verification, and have purchased at least 10 euros of bitcoins on the Platform

  • The Referee must click on the referral link, create an Account that has been validated by Bitstack following identity verification, and purchase at least 10 euros worth of bitcoins on the Platform.


Once the Referee has opened an Account, the Referrer and the Referee will each earn a reward of 5 euros converted into bitcoins by the Company on their behalf and kept in their Wallet.
 

Unless there is a delay due to technical reasons, the Referral Rewards will be paid within 7 days after the Account has been verified by Bitstack and 10 Euros of bitcoins has been purchased on the Platform, in the Wallet opened in their name.


Each Customer may not legitimately act as a Referrer more than 3 times per day.
 

Any occurrence of fraud or violation of the terms of this provision by a referrer, or in case of termination of the referrer's account by the Service for fraud, may result in the Company refusing to pay the Compensation and excluding the referee.

An other question?

Contact us by email or via chat on this page: www.bitstack-app.com/contact